Frequently asked questions

Standard shipping is free on every order to any address in the United States, with no minimum spend. An optional paid 2-day expedited service is offered at checkout where available for your address.

Orders are processed within 1-2 business days. Standard shipping then takes about 3-7 business days after dispatch, so most US orders arrive within 4-9 business days of being placed. You will get a tracking link by email as soon as your order ships.

At this time we only ship within the United States, including US territories and APO, FPO, and DPO military addresses. We are not able to deliver to international addresses yet.

If your order has not shipped yet, email us as soon as possible with your order number and we will do our best to update or cancel it for a full refund. Once an order is in transit it falls under our Return & Refund Policy.

Use the Track Order page and enter your order number (it looks like "NTC-1234") and the email address used at checkout. The same tracking details are included in your shipping confirmation email.

You can return an unworn watch in its original packaging within 30 days of delivery for a refund. Email our support team with your order number to get a Return Merchandise Authorization (RMA) number and the return address. Full details are on the Return & Refund Policy page.

For a change-of-mind return you cover the return shipping cost. If the item is faulty, damaged, or not what you ordered, we send a prepaid label and refund you in full, including shipping.

Once we receive and inspect your returned watch (within 3 business days of arrival), we issue the refund to your original payment method within 5-10 business days of approval. How quickly it appears then depends on your bank or card issuer.

Email us within 7 days of delivery with your order number and a few photos of the item and the packaging. We will arrange a free replacement or a full refund, including all shipping costs.

We do not process direct exchanges. Return the original item for a refund and place a new order for the model or strap you want — this keeps stock and pricing accurate and gets your new watch to you faster.

Yes. Every watch we sell is new and authentic, supplied in its original manufacturer packaging with any included booklet. We never sell replica or counterfeit watches.

Any manufacturer warranty depends on the specific model. Where a warranty applies, its length and terms are listed on that product page and in the paperwork supplied with the watch. If you have a question about a particular watch, contact us before ordering.

3 ATM handles rain and hand washing; 5 ATM is suitable for showering and short swims. Water resistance is not permanent and can decrease over time. Every product page lists the rating for that watch.

Our watches run roughly 36-44 mm across the case. Each listing shows the case diameter, strap width, and strap material so you can compare against a watch you already own.

Quartz movements are battery powered, very accurate, and low maintenance. Automatic movements wind themselves from the motion of your wrist and use no battery. The movement type is stated on every product page.

All payments are processed securely through PayPal. You can pay with your PayPal balance or use a Visa, Mastercard, or American Express card through PayPal without creating a PayPal account. Payments are handled over an encrypted, PCI-DSS compliant connection.

All prices are shown and charged in US dollars. Any applicable state and local sales tax is calculated on your shipping address and shown at checkout before you pay.

Because payments are processed by PayPal, the charge usually appears on your statement as "PAYPAL *NORTHTIMECO.COM" or "North Time Co.". If you see a charge you do not recognize, contact us before disputing it with your bank so we can identify the order quickly.

Yes. Checkout runs over an encrypted (HTTPS) connection and your card details are entered on PayPal — we never receive or store your card number.